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1. Lyra Research conducted a survey of more than 150 U.S. ink jet refill kit users, the results of which are revealed in a new report, Ink Jet Refill Kits: The User Experience. Lyra found that ink jet refill kit buyers were generally unhappy with the life of the cartridge after the refilling process compared with the life of OEM ink jet cartridges. Sixty-five percent of respondents said that refill kits' cartridge life was worse or much worse than that of OEM ink cartridges, while just 8 percent said refill kits were much better or better than OEM cartridges in this respect (see figure). Lexmark printer owners were much more likely than owners of other printer brands to express dissatisfaction with the life of a refilled cartridge, with 64 percent rating it worse or much worse than the OEM cartridge, just 3 percent rating it as better, and none rating it as much better.
Ink Jet Refill Kits: The User Experience profiles the demographics of users who purchase refill kits and measures levels of user satisfaction with various attributes of the refilling experience, including ease of the refilling process, cleanliness of the refilling process, black and color print quality after refilling, cartridge life and reliability after refilling, overall refill kit quality, and overall value for the price of the refill kit. In addition, the report measures user satisfaction with the refilling experience compared with their experiences using OEM ink cartridges.
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3. This research report reveals information that cannot be found elsewhere and is priced at just $219 in North America and $235 outside North America-a great value!
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5. Sections include:
6. Introduction
7. Key Findings
8. The Basics: Who Is Using Refill Kits?
9. User Demographics
10. Comparing Survey Respondents
11. The Refilling Experience
12. Instructions, Ease of Use, and Cleanliness
13. Performance of Ink Jet Refill Kits
14. Overall Experience
15. Ink Jet Refill Kits versus OEM Ink Cartridges
16. Performance of Ink Jet Refill Kits versus OEM Ink Cartridges
17. Ease of Use and Cleanliness of Ink Jet Refill Kits versus OEM Ink Cartridges
18. Overall Experience with Ink Jet Refill Kits versus OEM Ink Cartridges
19. Appendix A: Notes on Survey Fielding, Data Collection, and Recruiting
20. Appendix B: 2003 U.S. Ink Jet Refill Kit User Survey
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